When the image rows appears (with image name) but only with a white image, it means that loading the image information from groundspeak was successful. But the image file itself is not loaded.
The image file will be loaded
- Directly after refreshing the cache, if the corresponding option in the configuration is activated. If so, you will see a small black box indicating the image count and the already downloaded count.
- If the direct download is deactivated the image download starts for each image individual, as soon as a image is requested the first time (this is the moment when you see the white image box the first time. After some waiting (depends on the file size and the bandwidth) the image should appear.
So best is to check the configuration setting under the "Download" section. Is this so by you or does the image does also not appear after some waiting?
The refresh category function calls the "Search for Geocaches" function of the API for all imported caches. 90% of the time is waiting for and downloading from geocaching.com.